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Privacy Policy

Beyond Expectations Wedding Services (“Wedlock Shop”) is totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, or carrying out credit and other security checks.

Visitors to Our Website

When someone visits wedlockshop.co.uk we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Customers Who Place Orders with Us

When a customer places an order with us, we collect address and payment information in order to process the order and dispatch the goods. This information is also kept indefinitely, to allow us to deal with any issues in the relation to the order, or to process a return or replacement of any goods.

Visitors or Customers Who Send a Review, Compliment or Complaint to Us

When we receive a review, compliment or complaint from a person we keep the information we receive within emails. This normally contains the identity of the complainant and any other individuals involved.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We may also use this information on our testimonial or review pages.

 

People Who Use Wedlock Shop Services

We use a third party to manage to sending of some emails, but they are only allowed to use the information to send out our emails.

Users may, from time to time, receive information from us about new features, new services, news and special offers. If a user takes advantage of special offers made by our marketing partners, we may, with the user’s consent, transfer the user’s personal information to them.

We have to hold the details of the people who have requested our services in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

Complaints or Queries

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Wedlock Shop’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Access to Personal Information

We try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request to Wedlock Shop for any personal information we may hold you need to put the request in writing addressing it to our Customer Services department, or writing to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Customer Services department.

Links to Other Websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this Privacy Policy

We keep our privacy notice under regular review. This privacy notice was last updated on 15 March 2015.

How to Contact Us

Requests for information about our privacy policy can be emailed to the Customer Services department (info@wedlockshop.co.uk) or by writing to:

Customer Services
Beyond Expectations
14 Park Street
Croydon
Surrey
CR0 1YE 

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