Terms and Conditions

These terms and conditions were last updated on 14/03/2015. Use of Our website, catalogues or other promotional material and the sale and purchase of goods from either the website, over the phone or by any other way in which you make contact to give an order are governed by Our terms and conditions as set out below. By placing an order on Our website, over the phone or by any other means in which make contact to give the order, You are agreeing to Our latest set of terms and conditions. "We" or "Our" means Wedlock Shop and / or our Merchants and / or online shop. "You" or "your" means the person accessing, using or ordering from our website, or contact us over the phone or by other means to attain information or make an order.

Wedlock Shop is a trading name of Beyond Expectations Wedding Services a company registered in England and Wales. VAT No: GB 985 8654 46

1. Prices, description and availability of goods.

All prices are shown in GBP (Pounds Sterling). Prices other than those in GBP are shown for guidance purposes only. All goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. 

If, after you submit your order, the Goods that you have ordered are not available, We will either substitute the goods for a similar item of equal or greater value, or issue a refund for the out of stock item.

Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. 

Colours may vary slightly from those shown on the website due to the limitations of Internet technology and the conditions under which the photographs were taken. Product pictures are shown for illustration purposes only and should not be used as a exact view of the finished product.


Vouchers may only be redeemed at our Site toward the purchase of products listed in the Wedlock Shop online shop sold by Wedlock Shop.

The following restrictions apply to all vouchers:

  • You are limited to one use of a promotional voucher code, and one promotional voucher per order. A minimum purchase value may apply which is exclusive of postage and packing.
  • Vouchers cannot be used retrospectively, i.e. applied to orders already placed with us.
  • Vouchers cannot be used in conjunction with any other offer.

Certain products may be exempt from promotional offers, including personalised stationery, flowers, and sale items.

Vouchers for free delivery only apply to UK mainland including Isle of Wight, Isle of Man and Northern Ireland. This excludes The Channel Islands and Republic of Ireland.

Please refer to your voucher for the expiry date and any additional offer restrictions.

We reserve the right to cancel vouchers at any time.

2. Sales Tax

The prices of goods on our website include Value Added Tax (VAT) of 20%.

VAT is applicable to all orders paid for and shipped within the European Union (EU). Orders shipped to destinations within the EU but outside of the UK can be subject to a rebate on the VAT charged. This rebate is subject to a valid VAT number of the destination country being supplied as well as proof of export outside of the UK. VAT will be charged at the time you place the order and you must provide these details after placing your order to obtain a rebate.

For orders shipped to destinations outside the EU, orders are applicable for a rebate on the VAT charged at the time of placing the order subject to the payment card being registered in the destination country and proof of export being supplied for the goods. The price of goods and shipping will be subject to VAT at the time the order is placed and the aforementioned conditions must be met post sale in order to obtain a rebate. Note that orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery.

3. Payment Methods

All orders must be paid for by credit or UK debit cards over the internet. Any customers wanting to place orders over the phone may be subject to further manual fraud prevention checks which could delay the processing of your order. We reserve the right to hold your order and or cancel without reason whilst be perform whatever checks we deem necessary, which can include checks into your payment history and address checks.

All orders must be paid for by credit or UK debit cards over the internet. Any customers wanting to place orders over the phone may be subject to further manual fraud prevention checks which could delay the processing of your order. We reserve the right to hold your order and or cancel without reason whilst be perform whatever checks we deem necessary, which can include checks into your payment history and address checks.

4. Delivery

Your shopping basket displays the goods you have purchased. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that if incorrect information is given resulting in a miss-guided or incorrect delivery attempt, you may be liable for a re-delivery charge subject to the size of the goods ordered. We do not guarantee that your goods will arrive in one consignment as certain orders may be sent to you in instalments. 


Goods can be delivered to the UK Mainland (England, Wales and Scotland) and Northern Ireland. This excludes the Channel Islands and Republic of Ireland. Deliveries outside of the UK are covered below. The delivery charge for your order will be shown in your shopping cart and is calculated based on the destination and type of goods in your basket.

We aim to deliver your order within 2 - 5 working days and we will send you  a tracking number via email provided by Our delivery partners, which will allow you to estimate the delivery date of your order.

Please allow up to 5 working days for your parcel to be delivered to a standard UK address and 7 working days to remote areas such as the Highlands, Islands of Scotland, Isle of Man and Isle of Wight.

All packages will need a signature upon delivery. If you're not at the delivery address at time of delivery, a calling card will be left and the courier will attempt to deliver a further two times

International Delivery

Deliveries outside of the UK are calculated at the checkout based on the shipping address and weight of the consignment. Deliveries outside of the UK are not covered for breakages, damages or loss of goods.

5. Warranties & Replacements

Our Goods are sold with the benefit of and subject to the terms applicable to such warranty as is given by the manufacturer of the Goods.

Some of the information contained on the Site relating to the Products is provided to us by third parties and accordingly, no warranty is given by us as to the accuracy of such information.

Other than as expressly provided in these Terms & Conditions, and except where the Products are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977 and Unfair Terms in Consumer Contracts Regulations), we exclude all conditions, terms, representations (other than fraudulent or negligent representations) and warranties relating to the Products, whether imposed by statute or by operation of law or otherwise, that are not expressly stated herein, including without limitation, the implied warranties of satisfactory quality and fitness for a particular purpose.

Where you are dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977 and Unfair Terms in Consumer Contracts Regulations) your statutory rights are not affected by these Purchase Terms ie. if the Goods are faulty or not what you ordered, in this case please provide a full description of the fault and return the defective item in its original box (if any) using our online returns form.

6. Cooling off period and cancellation / returns

Cancelation & Changes

You can change or cancel your order at any time until We despatch the Goods to you. If you wish to change or cancel your order, please let Us know immediately using the online contact forms or telephone numbers where applicable.


If you wish to cancel & return your order, you must let Us know in writing by email to within 14 days. Please note that where you are returning goods because of an error on our part or that it is defective, we will refund you the price of postage and packaging. Otherwise, the price of postage and packaging will not be refunded. You have 14 days from the purchase date in which to return the items to us. Until the Goods are returned to Us You must take care of them.

If you return Goods to us within 14 days from the purchase date of such Goods in perfect condition and, with the original product packaging and original delivery note, then we will give you a full refund. The refund will be in the form of the original method of payment. Please send the Goods to Beyond Expectations, 14 Park Street, Croydon, CR0 1YE, UNITED KINGDOM.

The right to return items does not extend to the following items:

  • perishable goods such as food, cameras or flowers (unless received too late),
  • books
  • cosmetic products or earrings
  • lingerie or personal clothing
  • events (such as holidays or entertainment)
  • financial or insurance products
  • products made to order, including all personalised products.

We will provide you with a full refund of the price of the Goods that you are returning within 30 days from the date on which you give Us notice that you wish to cancel your order.

Please also note that our returns policy does not affect your statutory rights as costumer, ie. if the products are faulty or not what you ordered. In this case please provide a full description of the fault and return the defective item in its original box (if any) to the address above with all receipts, warranties, licences, manuals and accessories. In these circumstances we will pay for the reasonable delivery of the goods.

7. Complaints

Should you have a complaint with the service or product we provide please contact customer services using the online contact form.

8. Trademarks and copyright

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the Wedlock Shop website are the property of Beyond Expectations Wedding Services or Our merchant partners. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

9. Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not print off, copy, or in any way download extracts, of any page(s) from our Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged.

You must not use any part of the materials on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Website in breach of these terms of use, your right to use any our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

10. Security

Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. We use the services of a payment merchant (Shopify & Stripe) to make sure that all card transactions are completed through a secure encrypted facility

11. Privacy Statement

This privacy statement applies solely to information collected through this website.

Information Collection and Use

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will share the data we collect with our Vendors solely for the purpose of fulfilling your order. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:

  • Your name and address
  • Your contact telephone numbers (to enable us to contact you in the event of a query)
  • Your e-mail address
  • For credit / debit card purchases your card details

We will confirm your personal details on our acknowledgement of order. If you have registered you may check, amend or remove your personal details by clicking the login button. By registering or ordering through our website you consent to the collection and processing of your personal details by us.

Registration and Newsletter

Registration is not required to place an order with us, however, if you do choose to register, we will store your personal details securely with access protected by a user name and password. When registering you may opt to receive regular newsletters, marketing information, special offers and website updates from us. If you wish to receive these without ordering please register anyway. If you no longer wish to receive our newsletter or promotional materials you may opt-out of receiving these communications by contacting us through our online contact form.


A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive. We use cookies to provide a more personalised service when you logon to our site. The cookies contain no personal information about you, but they do contain a unique identifier to your computer that allows us to recognise when you logon to our site. Cookies are required for you to use Our website so that you can login and place a secure order.

Log Files

We use IP addresses to analyse trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.

12. Modification of These Terms and Conditions

We reserve the right to change these terms and conditions from time to time. By continuing to use the information provided by or purchase from Wedding Mall following any such change you will be deemed to have accepted such change. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any such change you must immediately stop using the Site or contacting us for information.

13. Limitation of Liability

Except as expressly set out in these terms, no implied conditions, warranties or other terms, including any implied terms relating to satisfactory quality or fitness for any purpose, will apply to any Goods or to anything supplied or provided by Wedlock Shop under any Contract.

Beyond Expectations Wedding Services shall not be liable (whether from breach of contract, tort (including negligence), breach of statutory duty or otherwise) for any:

  • loss of profit;
  • loss of sales, turnover, revenue or business;
  • loss of customers, contracts or opportunity;
  • loss of or damage to reputation or goodwill
  • loss of anticipated savings;
  • loss of any software or data;
  • loss of use of hardware, software or data;
  • loss or waste of management or other staff time; or
  • indirect, consequential or special loss; arising out of or relating to any Contract, whether or not such loss was foreseeable or if Beyond Expectations Wedding Services was advised of its possibility (the term "loss" includes a partial loss or reduction in value as well as a complete or total loss).

14. Viruses, Hacking and Other Offences

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the servers on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on them, or on any website linked to them.

15. Linking to Our Website

You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

16. Social Networking

Some of our online services allow you to connect with, and share content with, your contacts or friends from social networking services. These services are subject to any other terms or conditions which apply to your use of the relevant social networking services.

17. Advertisements

All advertisements displayed on our Website are published in good faith. We do not under any circumstances accept responsibility for the accuracy of such advertisements nor is any kind of warranty or endorsement expressed or implied by such publication. We specifically disclaim any liability to advertisers and users of any king of loss or damage of any nature whatsoever and however arising, whether due to inaccuracy, error, omission or any other cause, and whether on the part of us, or any other person.

The user agrees that any correspondence or business dealings with, or paricipation in promotions of, advertisers found on the or through our Website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. You agree that We shall not be responsible for any loss or damage of any sort incurred as the result of any such advertisers on our Site.


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